Friday, 30 April 2010
The humane airline
As the ash cloud hovers ominously over Europe, so does the discussion and debate about reimbursements, damages and loans.
I flew to Bangkok, and was stranded there, with SAS. I cannot praise them highly enough. We passengers were provided with bus transportation, with hotel accommodation, with breakfast, with lunch, with dinner. We were given a voucher to cover email time and 3 minutes of international phone calls.
Other airlines made their passengers sleep at the airport, or pay for their own hotel and food. FinnAir flew people to Helsinki but, prior to boarding, made them sign a waiver to say they did not demand FinnAir should take them onwards to their final destination. So, once landed in Helsinki, passengers had to organise their own transportation to Copenhagen, Paris or wherever they were headed.
SAS got us home. Every one of us. At no extra cost to us.
For me, in the future, there is no competition. I will choose SAS every time I fly. I recommend everyone else does the same.
If we finally understand what a good airline SAS is, maybe we can save it from the bankruptcy that all experts are currently warning about. Sure, SAS might be more expensive than other airlines, but they have a humane approach to their customers.
I believe in karma. Do you?